Tensor Self-Service Visitor Management (SSVM) App
Person-free visitor monitoring for receptions & businesses
The Tensor Self-Service Visitor Management app (Tensor SSVM) configures compatible iOS and Android touchscreen devices to work as self-service kiosks for Visitor Registration and Management. Enabling enhanced security with Facial Recognition support, prompts visitors to check-in or out against a pre-planned appointment or book an ad hoc one, while at the same time notifying their hosts and automatically enrolling the visitor onto the organisation’s visitor management system.
Tensor SSVM allows organisations operating unmanned or manned receptions to cut reception and back-office costs and to streamline site access for customers, contractors and visitors. It supports multiple visitor types (visitor/contractor/employee) and enables administrators to specify the workflow – a series of steps required in the check-in and check-out process – for each visitor type.
Working in conjunction with the Tensor SSM (Self-Service Module) in Tensor.NET, the SSVM is fully customisable both in appearance and its interaction with visitors.
Tensor Self-Service Visitor Management App - Key Features
Key Features
Compliant with latest GDPR regulations
Streamlines visitor check-in and check-out processes, improving throughput and administration costs
Simple multi-lingual user-friendly interface
Handles appointments for multiple specific locations within a site
Visitors can book in against a pre-planned appointment or create ad hoc appointments
Visitor attendance is recorded automatically enabling the host organisation to see exactly who is on-site at any given time and to whom, or what task, they are assigned
Enables administrators to specify the workflow for each visitor type
Multiple visitor types – visitor, contractor or employee
Supports the addition of check-in/out forms
Camera integration – using the tablet’s camera, capture an image of the visitor to store against their profile in the visitor database for improved security
Tensor facial recognition system integration – automatic recognition of desirable and undesirable people
Automatically prints out a copy of the visitor’s pass, based upon their default pass template
Multiple check-in options: name or QR code/bar code printed on the visitors’ appointment documentation, passes or sent to the visitors’ mobile phones
Visitors are automatically logged on to a live fire roll call list so that managers can instantly account for every visitor in the event of an emergency
Multiple screen customisations options are available – display background and logo images, select text and background colours, pick from a range of message types which message to display, hide or reveal certain screen features
Tensor Self-Service Visitor Management App - Workflows
Based on their specific requirements, administrators can define a series of steps required in the check-in and check-out process, known as workflows. Different workflows can be applied to the three supported visitor types – visitor, contractor and employee.
The workflow steps available for each appointment are detailed in the table below:
Workflow Step
Comments
Find/Create Appointment
A mandatory step to find the appointment by searching for the visitor’s name, scanning the barcode or QR code on the visitor’s pass/confirmation email or entering the details of an ad-hoc appointments
Take Photograph
Activate this step and the app will capture an image of the visitor. If the visitor already has an image recorded they will have the opportunity to update it
Check In Form
Activate this step and the app will prompt the visitor to complete the check in form
Check In
A mandatory summary page showing the appointment’s details plus the Check in button
Print Pass
Activate this step and the app will print a copy of the visitor’s pass, based upon their default pass template
Check Out Form
Activate this step and the app will prompt the visitor to complete the check out form
Check Out
A mandatory summary page showing the appointment’s details plus the check out button
Tensor Self-Service Visitor Management App - Check-In/Out Forms
The Tensor Self-Service Visitor Management app supports the addition of check-in/out forms, with separate questions displayed at arrival or departure.
Administrators can add as many questions as required from the list below:
Question Type
Comments
Text
This type of question requires the visitor to type in text as an answer
Yes/No
For this type of question both the yes and no response can be configured as valid
Multiple Choice
Multiple responses to this type of question can be added, with at least one choice being ticked as a valid option. The number of minimum and maximum answers that must be selected must also be configured
Number
This question requires a numerical response. Option checks are provided to limit the range of values that will be accepted
Fixed Text
The fixed text option can be used to add extra informative text to the check-in/out forms
Fixed Image
The fixed image option can be used to add decorative or informative images to the check-in/out forms
Signature
The signature option will add an interactive area to the check-in/out form so that the visitor can write their signature onto the tablet’s touch screen
Tensor SSVM - Customisation and Themes
Administrators can create any number of themes, each one containing custom settings that will be used by any device it is assigned to. Please find a few examples of popular customisation options below:
Theme Setting
Comments
Display
Background image – the selected image will be the background for every app page
Company Name – this text will be inserted in the welcome message
Company Logo – the logo image is only displayed on the top row of welcome page
Company Logo Location – the logo can be displayed in one of three locations on the top row
Assistance Extension Number
Colour
Main – this custom text setting will be used for any text displayed on a page that is not on a button
Input Controls – these settings will apply to any of the app’s input boxes
Standard Buttons
Primary Buttons – these settings are applied to the change language button
Secondary Buttons
Positive Buttons – these settings are applied to the check-in, yes, submit and search buttons
Negative Buttons – these settings are applied to the check-out and no buttons
Information Buttons – these settings are applied to the help button
Messages
Welcome Message – choose a message from three options
Help Message – choose a message from two options
Checked In Message – choose a message from three options
Checked Out Message – choose a message from three options
Thank You Message – choose a message from two options
Take Pass Message – choose a message from two options
Banned Message – choose a message from three options
Induction Expired Message – choose a message from three options
Proof of Identity Expired Message – choose a message from two options
Problem Occurred Message – choose a message from two options
Appointment
Auto-Confirm on Timeout – if set to 'yes', then a visitor will be checked in/out when the page times out
General
Show Assistance Information – this setting controls the display of the help button
Allow Ad-hoc Appointment Creation – this setting controls the display of the Do you have an appointment prompt
Note: creating ad hoc appointments for first-time visitors to an organisation will not be completed if inductions or proof of identification are enforced (enabled) in user options
Display Host Photograph – control the display of the host’s image when booking an ad-hoc appointment
Require QR Code to Find Appointment
